Highmark Tech Systems
Frequently asked Questions
GENERAL FAQs
Highmark is a privately woman owned, United States based, systems manufacturer of trade show and event products. Highmark has been in business for 25 years and prides itself on delivering strong, versatile, safe, and easy to use products for Exhibit Builders/Designers and Event Agencies by being best in class and easy to work with. via strong customer service and category expertise.
All Highmark products are available for a (35) day or rental. Some products are also available for new purchase with a few exceptions.
Highmark rents or sells only to Exhibit Builders/Designers and Event Agencies. Highmark does not sell or rent to the end-user/brand or exhibitors.
ExpoDeck: Multi-level double deck structural system designed for indoor use
MAX Multi-wall: Aluminum frame/wall system designed for indoor use
SuperMAX: Aluminum post/beam structural system designed for indoor use
EventMAX: Multi-level double deck structural system designed for outdoor use (rental only)
Modulbox: Mobile event structure designed for outdoor use (rental only)
Mobulbox MAX: Mobile event structure designed for outdoor use (rental only)
Mo5: Mobile event kiosk designed for outdoor use (rental only)
Accessories: Architectural and functional accessories for all products
All products are made in the USA with one exception (Modulbox by Highmark). All products ship from Ft Wayne, IN and Highmark is F.O.B. their dock so the client or Highmark can arrange freight. Highmark will work with the client on recommended transportation logistics, additional equipment, and final logistics.
RENTAL – 50% deposit due with order and approved credit. Balance due prior to shipment.
PURCHASE < $100,000.00 – 50% deposit due with order and approved credit. Balance due Net 30.
PURCHASE > $100,000.00 – 50% deposit due with order and approved credit. 40% due prior to shipping. Balance due Net 30.
Highmark prefers a full rendering or design drawing but can work with something as simple as a napkin sketch. Ideally, the rendering or design drawing of the booth or activation will have accurate overall dimensions. General information, like date, location, load-in, load-out, etc. Is also appreciated.
Highmark will deliver a formal official proposal with a design drawing created by Highmark designers’ indicative of the estimated products.
Highmark’s goal is to deliver a formal official proposal within (48) hours of an initial discussion about a project with the client. Design drawings can take more time based on current workload and project complexity.
A signature and initials acknowledging the payment terms are required. The official proposal is then entered as a new project. If the client is a new customer, a credit application needs to be completed before the order is entered.
Highmark will officially enter the order, distribute an internal sales order, and will send the client an official order confirmation with an order number via email. The order confirmation states all the pertinent information about the project and introduces the client to the Highmark support team; Project Management, AP/AR, and Logistics. This order confirmation email will be used throughout the project for Highmark team members to communicate with the client.
PRODUCTS Expodeck FAQs
ExpoDeck is a multi-level double deck structure designed for indoor use. ExpoDeck is extremely strong, light, safe, and fast setting. ExpoDeck can be reconfigured into multiple shapes and sizes as it incorporates common components with a standardized “grid”.
ExpoDeck primarily consists of extruded aluminum. ExpoDeck also employs steel powder coated portal columns for the main support. The ExpoDeck staircase is aluminum but is also powered coated. Beams are aluminum with a clear anodized finish. Curbing and upper guardrail (FlexRail) are aluminum with a clear anodized finish and frosted acrylic in-fills. The staircase hand/guardrail (FlexRail) is aluminum with a clear anodized finish and frosted acrylic in-fills. Deck panels have unfinished plywood top and a low-nap dark grey carpet on the bottom.
Yes, Highmark rents ExpoDeck in two ways; pre-built rental kits and custom rental. Pre-built kits are on the shelf and finished, no engineering or fabrication time is necessary, so they are aggressively priced. There are (8) rental kit sizes ranging from 10’x12’ to 20’x20’. Custom rental is the use of standard inventory to make a unique size or shape. For example, there is a 16’x16’ rental kit, but the Exhibit House may need a deck twice the size, a 32’x16’. Highmark will use its extensive rental inventory to create a 32’x16’ with standard components and apply a rental price to the structure.
Highmark has pricing assembled for the pre-built rental kits only. Custom rental pricing can be acquired on a per project basis as the shape and size of the ExpoDeck is often different when offered via custom rental.
Yes, new purchase pricing can be acquired on a per project basis as the shape and size of the ExpoDeck is often different.
Yes, 3D models and design drawings are available for rental kits + other common sizes on the Highmark website. Custom rental projects and new purchase project models/designs are available per project.
ExpoDeck is predicated on a 4’x8’ grid system (the size of a standard deck panel). Standard beam sizes are 4’, 8’, 12’, 16’, and 20’. Any double deck design derivative of this grid can be accomplished with standard components; i.e. 12’x20’, 16’x16’, 32’x24’, 48’x64’, etc.
16’ Without supplemental columns under the span. 20’ With supplemental columns. Up to 30’ can also be achieved with custom components and supplemental columns.
Yes, a third-party structural engineering reviews and stamps all Highmark ExpoDecks per project with an active load rating of 100 lbs. per square foot.
The ExpoDeck product is engineered with an active live load rating of 100 lbs. per square foot; however maximum occupancy is determined by the fire marshal in the Exhibit Hall’s respective county. Fire marshals figure occupancy based on total square feet of the structure and number of egress (staircases); i.e. in the event of an emergency, how many people can safely descend the structure and evacuate the hall. Convention halls can vary in regulation, but definitive information can be found in the rules and regulations section of the association’s show manual. As a general rule, double deck structures with one staircase or less than 300 sqft. in total size have a maximum occupancy of 9 people.
Included is the entire deck structure; as well as documentation, stamped drawings, packaging, hardware, and tools. From the ground floor; leveling feet, portal columns, t-slot columns with heads, beams, deck panels, curbing, upper guardrail, staircase, staircase hand/guardrail + all crating/skidding, stamped drawings, setup drawings, and all the necessary tools/hardware for installation/dismantle.
All columns and beams are packed on a rolling cart, staircases are packed with hand/guardrail on one custom pallet per staircase, upper guardrail is packed on a custom pallet, deck panels are packed on a reinforced pallet, all documentation + tools/hardware are packed in a hardware crate.
Weight of course will vary by size, but a general estimate with shipping containers can be provided during the estimating process.
The Exhibitor Appointed Contractor (EAC) will install and dismantle Highmark ExpoDeck. Highmark can make recommendations to the client of trained EAC groups. For an additional cost, Highmark can also offer a supervisor to work with the client’s EAC
Highmark stores the rental hand/guardrail with frosted in-fills in place which holds up well and creates a sense of privacy. Highmark can change these in-fills for a cost. There would be no up-charge on a purchase if a standard acrylic color is utilized.
Highmark does not supply the carpet for the upper deck surface.
Highmark does not supply the carpet, but yes, the staircases can be carpeted by the Exhibit Builder/Designer or Event Agency.
Yes, per code, Highmark staircases are “closed tread”.
Highmark designs and builds to current International Building Codes (IBC).
Yes, a whole line of parts/components are available for purchase to supplement existing ExpoDecks.
Yes, by virtue of the system design, existing ExpoDeck can be reconfigured into different shapes or sizes via new purchase or rental of secondary components/documentation.
Yes, Highmark offers both refurbishment and upgrade programs. Your Highmark sales representative can guide you through either program; what’s required, what’s offered, timing, pricing, etc.
- LED lit ceiling systems
- Outside and inside beam fascia
- Custom hand/guardrail
- Custom staircase treads
- Custom bracketry for 3rd party exhibitory connection
- MAX multi-wall frames for underneath or on top of ExpoDeck (in lieu of upper guardrail if necessary)
- SuperMAX external structures either wrapping around or connected to ExpoDeck
PRODUCTS Max Multi-wall FAQs
MAX multi-wall is an aluminum frame/wall product available via rental or new purchase.
MAX is a 100% aluminum frame system that is offered with a clear anodized finish; however, MAX can also be powder coated as a secondary operation.
MAX allows for standard hard-wall substrates like PVC or laminated boards (.25” and .125”) to be applied via Velcro directly to the frame. MAX also has the capability to accept fabric Silicon Edge Graphics (SEG) across multiple panels. MAX also can retain acrylic substrates like clear or frosted plexiglass. Finally, MAX can be outfitted to create a single or double-sided internally lit frame with SEG fabric exteriors (PRISM).
MAX has a “system channel” in the face of the main extrusion that accepts secondary extrusions for different applications. There is an SEG fabric slide-in extrusion, .125” acrylic capture slide-in extrusion, .25” acrylic capture slide-in extrusion, a Velcro adapter slide-in extrusion, a shelf standard slide-in extrusion, and a light box (PRISM) slide-in extrusion for SEG fabric and LED light bars, and much more.
Highmark clients are always free to procure their own fabric panels based on Highmark specifications or Highmark can provide fabric panels through their partner network.
Standard Highmark rental frames are 23.5”, 47”, and 94” sizing x 2.8” deep. These sizes are consistent throughout the frames, doors, connectors, and retainers. However, MAX can be rented or purchased at any size required up to 48” wide and 120” tall.
Yes, 3D models and design drawings are available for the Highmark rental inventory. Custom projects are available on a per project basis.
Yes, the MAX Multi-wall system has several door options; standard doors, French doors, and barn doors.
Yes, MAX can be stacked up to 20’ if properly returned.
Yes, by virtue of the product design, MAX frames can be installed vertically or horizontally.
MAX employs the tool-less shared pin connector system to connect frames and connectors.
MAX has secondary connectors for 90 degree turns, 3-way, and 4- way connections. MAX also has a Flex connector to allow for custom 2-way or 3-way angled connections.
Yes, Highmark offers a .75” full length endcap or a flush mounted blank cover with the same finish as the wall frame.
MAX can be shipped in a standing wall crate with in-fills applied or palletized on a pallet with the in-fills removed. A standing wall crate can house up to (11) full sized MAX frames/doors and a wall pallet can facilitate up to 16 full sized MAX frames/doors.
MAX is available for both new purchase and rental to Exhibit Builders/Designers and Event Agencies.
Two ways; Highmark can cut and machine the SEG, Velcro, acrylic, shelf standard, and PRISM retainers per the size of the customer’s inventory or Highmark can sell full length extrusion for the customer to cut and machine as needed per design.
Yes, a whole line of parts/components are available for purchase to supplement existing MAX inventories.
29 Lbs. per 47”x94” frame.
Among other factors, MAX is an assembled wall frame allowing it to be quickly changed in size. Other wall systems are glued or welded which doesn’t allow for a frame to be modified. MAX is also design neutral without any extra holes, making it an elegant more architectural solution to any wall design especially when exposed via the use of acrylic in-fills.
PRODUCTS Supermax FAQs
Supermax is a post and beam extrusion designed for quick setting large format structures like towers, canopies, or arches. The extrusion is 5.6”x5.6”x up to 24’ and offers a high strength-to-weight ratio.
SuperMAX is a 100% aluminum extrusion system that is offered with a clear anodized finish; however, SuperMAX can also be powder coated as a secondary operation.
SuperMAX is primarily designed for SEG fabric graphics. Traditional substrates can however also be applied to SuperMAX. SuperMAX is perfect for large monolithic fast setting fabric structures.
SuperMAX is a single extrusion that has a “system channel” on all faces of the extrusion that accepts a secondary SEG fabric slide-in extrusion, allowing the user to build large fabric structures in a fraction of the time of traditional stacked wall frame designs. Fabric can be applied to the vertical or horizontal faces of the structure. SuperMAX also accounts for outside and inside SEG fabric corner instances.
Yes, the SuperMAX extrusion is designed with the same geometry as MAX multi-wall, allowing for MAX multi-wall locks to be installed on SuperMAX to create conference rooms or partitions in and around SuperMAX structures.
Highmark clients are always free to procure their own fabric panels based on Highmark specifications or Highmark can provide fabric panels through their partner network.
SuperMAX is designed for a 24’ span with an upright at both ends.
There is one connection when two SuperMAX extrusions meet, it is a singular cam-lock that utilizes a standard 5/16” cam-key tool.
Yes, 3D models and design drawings are available for the Highmark rental inventory. Custom projects are available on a per project basis.
Yes, Highmark has secondary monitor mounts that can be attached to SuperMAX vertical or horizontal extrusions.
SuperMAX is packed on a 3.5’ wide rolling cart with foam blocking between SuperMAX extrusions.
SuperMAX is available for both new purchase and rental to Exhibit Builders/Designers and Event Agencies.
The SuperMAX extrusion weighs 4.6 lbs. per linear foot. Ex: A very common 18’ upright weighs 83 lbs.
PRODUCTS EventMax FAQs
EventMAX is a multi-level or single-level structure designed for outdoor use. EventMAX is extremely strong, safe, and fast setting. EventMAX can be reconfigured into multiple sizes via a 16’x16’ grid. EventMAX can be deployed as a multi-level deck structure, single-level structure, or even in pavilion configurations – all with the same inventory.
Any outdoor activations like; outdoor tradeshow, corporate hospitality, sponsorship activations, pop-up retail, consumer engagements, sporting events, press/media environments, employee training centers, etc.
EventMAX primarily consists of extruded aluminum. EventMAX also employs steel portal columns for the main support. These columns are power coated. The EventMAX staircase and upper guardrail are aluminum but are also powered coated. Beams are aluminum with a clear anodized finish. Upper and lower beam adapters are aluminum with a clear anodized finish. The staircase hand/guardrail has a vertical rail design and is powder coated. Deck panels are treated on both sides for the outdoor environment. The upper-level decking employs a rubber bladder and extrusion roof system that can be carpeted over.
EventMAX is a rental only product with multiple options per level; subfloors, walls, guardrails, LED lit ceilings, canopies, and much more.
EventMAX is designed to work in conjunction with WeatherMAX. WeatherMAX is a single aluminum extrusion wall system with a polycarbonate or ACM in-fill. WeatherMAX frames are used to encase the first and second levels of the structure. The Weather MAX frames have a solid connection with the EventMAX structure on both the top and bottom creating a weather resistant and safe structure.
Yes, EventMAX does incorporate an LED lit ceiling system on any level of the structure.
The EventMAX system has been designed to allow for HVAC to be provided by a third party.
Highmark has pricing assembled created for the multiple options per 16’x16’ module.
Yes, 3D models and design drawings are available for the Highmark rental inventory. Custom projects are available on a per project basis.
EventMAX is based on a 16’x16’ grid system with one staircase. Common sizes would be 16’x16’, 32’x16’, 48’x16’, 32’x32’, etc.
Yes, a third-party structural engineering reviews and stamps all Highmark ExpoDecks per project for wind loads and active live loads.
Highmark designs and builds to current International Building Codes (IBC).
EventMAX can be secured via 3’ stakes, threaded concrete anchors, or ballast. EventMAX is designed for outdoor use and often does not need staked or weighted.
The EventMAX product is certified with and active live load rating of 100 lbs. per square foot; however maximum occupancy is determined by the fire marshal in the events’ respective county. Fire marshals figure occupancy based on total square feet of the structure and number of egress (staircases); i.e. in the event of an emergency, how many people can safely descend the structure and evacuate the area. Areas of the country can vary in regulation, but definitive information can be found in the rules and regulations section of the association’s show manual. Generally, double deck structures with one staircase or less than 300 sqft. in total size have a maximum occupancy of 9 people.
Included is the entire deck structure; as well as documentation, crating, hardware, and tools. Working up from the ground floor; footplates, portal columns, beams, deck panels, beam adapters, WeatherMAX wall frames, upper moisture bladder, canopy system, upper guardrail, staircase, staircase hand/guardrail, all crating/skidding, certified structural and wind stamped drawings, setup drawings, and all the necessary hand-tools/hardware for installation/dismantle.
All columns, beams, beam adapters, and canopy beams are packed on steel skids, staircases are packed with hand/guardrail on one custom pallet per staircase, upper guardrail is packed on a custom pallet, deck panels are packed on a reinforced pallet, all documentation + tools/hardware are packed in a hardware crate.
Weight of course will vary by size, but a general estimate with shipping containers can be provided during the estimating process.
The Exhibitor Appointed Contractor (EAC) will install and dismantle Highmark EventMAX. Highmark will make recommendations to the client for a certified EAC group. Highmark will also have supervisors on hand to work with the client’s EAC.
Yes, installation and dismantle of EventMAX structures may require 4-stage forklifts and scissor lifts with certified operators depending on the EventMAX options selected.
Highmark can supply flooring through its partner network.
PRODUCTS ModulBox FAQs
Modulbox refers to a category of fully mobile products designed for outdoor use. The category is made up of three products; Modulbox STANDARD, Modulbox MAX, and Mo5.
Street/guerrilla, temporary retail, surprise & delight, seasonal campaigns, mobile kitchens, sampling stations, airport/train station experiences, acquisition programs, sponsorship activations, B-to-B event expo kiosks/displays, event concierge stations.
Modulbox is a fully mobile booth engineered for outdoor use and deployed on a custom trailer pulled by a standard full size pick-up truck. It is an 8’x8’x8’ cubic exhibition that opens in the blink of an eye and can become up to 256 sqft. of an open pavilion with brandable walls and roof. The Modulbox is easy to handle: the unit lifts and lowers itself off/on the trailer making the set-up simple with electrical power or via the optional supplied generator. Within minutes of arrival, the Modulbox can be placed on the ground, requiring only one individual to open the roof, floors and walls by hand.
The Modulbox MAX is the “big brother” of Modulbox offering the same outdoor use, mobility, ease of deployment, and transportation method as the smaller Modulbox. It is an 8’x15’x8’ cubical rectangular exhibition trailer that opens in the blink of an eye and can become up to a 488 sqft of open pavilion with brandable walls and roof. The Modulbox MAX is large enough to house an entire automobile under the roof making it unique to other products in its category.
A standard Modulbox or Modulbox MAX unit, trailer, generator, counter, road cover, two-hour user training, quick set-up guide, Modulbox service kit, and road service kit.
Full vinyl graphics, mesh vinyl canopy graphics, monitors, monitor mount bracing, corner canopies, and custom buildouts.
Mo5 is a compact, fully mobile, kiosk counter built for outdoor use and face-to-face marketing. It is a brandable promotional counter on wheels with a roof and storage space. When fully unfolded, it stands nearly 12’ tall and is perfect for a tasting booth, information kiosk, or brand ambassador station. The Mo5 can be unloaded, deployed, and reloaded in seconds.
A standard Mo5 unit, road cover, and quick set-up guide.
Full branding.
Highmark offers a full vinyl package for all three units. Highmark will supply the customer with graphic templates per brandable surface and the customer can submit artwork to Highmark for procurement and installation or print and apply graphics independently.
Yes, 3D models and design drawings are available for the Highmark rental inventory.
Modulbox is a rental only solution from Highmark and is designed on a 30-day rental basis. Adjustments can be made to the rental pricing for 3, 6, or 9-month tour rentals on a per project basis.
Highmark has pricing assembled for all the Modulbox by Highmark products based on a 30-day rental.
Yes, by virtue of their design, both systems can be offered in “I”, “T”, “L”, or “X” configurations.
Yes, a third-party structural engineering firm creates stamped drawings for Modulbox and Modulbox MAX per project with a sustained wind rating of 50 miles per hour. Over 50 mph the structure needs to be folded up and locked.
Full documentation can be made available to the customer outlining; Towing vehicle requirements, class hitch specifications, and driver credential specifications.
Yes, Highmark can offer transportation and I&D on a per project/activation basis.
- Standard Modulbox in “T” configuration = 3,750 lbs. (5,200 lbs. with trailer)
- Standard Modulbox MaX in “T” configuration = 5,070 lbs. (7,000 lbs. with trailer)
- Standard Mo5 = 250 lbs.
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